Claims
When it matters most, we respond
A loss is stressful enough. Our claims process is built to be fast, clear and discreet, with a dedicated specialist by your side from first call to settlement.
The process
Five steps to settlement
We keep the path from loss to resolution as simple as possible.
Notify us immediately
Call your regional office or our 24/7 emergency line as soon as you discover a loss. Early notification protects your claim.
Report to authorities
For theft or loss, obtain a police report or crime reference number. We will tell you exactly what is needed.
Meet your handler
A dedicated claims handler is assigned within hours to guide you through documentation and next steps.
Assessment & valuation
We review appraisals, certificates and evidence, appointing specialist assessors where required.
Settlement
Once agreed, we settle promptly, whether through replacement, restoration or a cash payment.
Be prepared
What you'll need
Having these to hand helps us settle your claim as quickly as possible.
- Your policy or certificate number
- A description of the lost or damaged items
- Original valuations, appraisals or laboratory certificates
- Purchase receipts or provenance where available
- Police report or crime reference (for theft or loss)
- Photographs of the items and any damage
Our promise
A claims experience worthy of your assets
Rapid first response
A dedicated handler is assigned within hours of notification.
Complete discretion
Every claim is handled privately and sensitively.
Expert restoration
Access to master craftspeople and trusted replacement partners.
Questions
Claims FAQs
As soon as reasonably possible after discovery. Prompt notification helps us act quickly and is a condition of most policies.
It depends on the item and your preference. Options include replacement through trusted partners, restoration by master craftspeople, or a cash settlement at the agreed value.
Yes. Discretion is central to how we work. Claims are handled privately and sensitively at every stage.
Need to report a loss now?
Call our 24/7 emergency line or contact your regional office. We're ready to help.